Division: Finance

Reference Number: RF-01-26

Grade: PG13

Purpose of the job

The Receptionist reports to the Finance & Admin Officer and has the primary responsibility of assisting with the running of the reception area by managing the switchboard, assisting visitors and taking accurate messages and distributing them accordingly.

The responsibilities above mentioned shall be conducted in compliance with the Occupational Health and Safety Act No.85 of 1993.

This position profile acts as a guide to the role only, and additional work outcomes may be required to be performed by the incumbent.

Key Performance Area

1. Visitor reception process.
   • Ensures the switchboard remains operational at all times and is transferred to protective services after hours.
   • Logs call for all telephone maintenance as and when required.
   • Monitor, screen, respond to and distribute incoming communications promptly.
   • Updates the company telephone lists on a monthly basis.
2. Reception area maintenance.
   • Keep reception area tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
   • Ensures that records/ information kept at reception are relevant and updated.
   •  Attends to all visitors timeously and directs visitors to appropriate area / meeting rooms etc and informs staff of visitors. 
   • Attend to any phone call in a professional manner.
   • Control access to NCP facilities.
   • Train and develop temps / learners on reception task and activities.
3. General Administrative tasks.
   • Update visitors register regularly.
   • Check and update boardroom booking system regularly and notifies meeting organizers of any changes.
   • Manage and update staff diaries with booking information so they can prepare for meetings ahead of time if necessary.
   • Coordinate with cleaning staff to ensure boardrooms are orderly and have refreshments in time for meetings.
   • Monitor the use of office supply and orders supplies when necessary.
   • Order staff refreshments, when necessary.
4. Related SHERQ responsibilities

Knowledge/Skills/Competencies

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, SAP)
• Knowledge of Switchboard Operation
• Understanding of the SAP system
• Filling and administrative skills
• Ability to work under pressure
• Ability to Work Without Supervision
• Excellent Time Management Skills
• Telephone Etiquette
• Professional attitude and appearance are critical.
• Good organizations skills
• Good listening skills
• Service orientated
• Ability to communicate effectively in both oral and written form.

Experience

• Minimum 1 year experience as a receptionist.

Qualifications:

• Matric
• Certification in Office Management (Advantage)

Reporting structure:

This position reports to the Finance & Admin Officer.

Personal Circumstances:

• Must be able to obtain a satisfactory medical report from the companies’ medical centre.

Other requirements:

Please ensure:

• That the application form is fully completed and attached with your CV.
• That the reference number and/or position name of this advertisement is quoted on your application form and subject of the email (if applicable).
• That recently certified copies of all qualifications referred to on your application form and cv, are submitted.
• Applications can be handed in at the HR offices (Head Office) or sent electronically (email below/NCP Website) on or before the closing date.
• Only applications that are submitted to HR directly with either of the 2 methods mentioned above will be considered.

External Applicants:

Please attach a copy of your most recent payslip. We regret we cannot consider any applications received without this information.

Failure to comply with the above requirements will result in your application being disqualified.

Persons with disabilities are encouraged to apply, should the applicant be successful the incumbent will be reasonably accommodated depending on the inherent requirements of the job.

All applicants are thanked in advance for showing interest however correspondences will only be entered into with the shortlisted candidates.

Closing date: 02 February 2026

CV’s to be sent to: careers@ncp.co.za

Recruitment for this position will be conducted with the intention progressing our Employment Equity policy, targets, and objectives. The Company reserves the right not to fill this position.