Division: Sales

Reference Number: KAM-09-24

Grade: C3

Purpose of the job
This position is a strategy builder role. It is responsible for maintaining and expanding relationships with customers. The position will work in close association with various business departments, and thus maintain and develop the strategic relationships with the Key Accounts. Secondly, the position is accountable to promote NCP’s products and services to the customer base in such a way that enables the Company to achieve its strategic and financial targets.
The abovementioned activities shall be conducted in compliance with the Occupational Health and Safety Act, No. 85 of 1993 and all relevant NCP policies and procedures.

Key performance area
1.
Key Account Management.
•
Develop and foster loyal, long-lasting trust relationships with key customers, brick-wall competition.
•
Identify yourself as a committed resource and assist, support and provide solutions that meet their objectives and goals with reasonable timelines.
•
Management of customer complaints promptly.
•
Research Market trends to generate more sales.
2.
Chief Communicator.
•
The link between the key account and NCP’s internal teams. Ensure customer changes are communicated clearly to internal stakeholders and internal delays issues etc. are communicated back to the customer.
•
Ensure correct products are delivered to the customer on time and in full.
•
Manage customer complaints and resolve issues customers may face.
•
Build and maintain the trust relationship with all stakeholders.
3.
Sales.
•
To carry out regular customer visits.
•
Meet monthly/annual sales budget on revenue and volume
•
Meet and exceed GP and R/t targets per product per month and per annum.
•
Identify growth opportunities at customers, drive customer retention and revenue growth.
4.
Administration.
•
Pricing updates submitted within a reasonable time to Sales and Marketing Officer to upload.
•
Transport price updates submitted within reasonable time to the Senior Customer Liaison Officer to upload.
5.
Reports.
•
Monthly sales forecast per customer and product prepared for the following and uploaded on 25th of the month onto the s- drive and communicated to the Supply Chain Co-Ordinator and Customer Liaison Officers, Business Development Officers and Key Account Managers.
•
Visit reports uploaded on a Friday onto the S-drive
•
Monthly Presentation – Sales Meeting
•
Weekly call plan presented at weekly sales meeting on a Friday.
6.
Related SHERQ responsibilities

Knowledge/Skills/Competencies
•
Customer Expertise
•
Strategy
•
Negotiation
•
Interpersonal
•
Results Orientation
•
Analytical
•
Attention to detail.
•
Effective Communicator
•
Presentation Skills
•
Quality adherence
•
Planning and Organizing
•
Attention to detail.
•
Problem solving
•
Self-Management
•
Motivated.

Experience
•
Minimum 5 years’ experience in a chloro-alkali or chemical manufacturing industry.
•
5 years sales experience and a proven track record.

Qualifications:
•
Grade 12
•
Sales and Marketing or Business Administration Degree/Diploma.
•
Chemical qualification – advantageous.

Reporting structure:
This position reports to the Sales & Marketing Executive.

Personal Circumstances:
•
Must be able to obtain a satisfactory medical report from the companies’ medical centre.

Other requirements:
Please ensure:
•
That the application form is fully completed and attached with your CV.
•
That the reference number and/or position name of this advertisement is quoted on your application form.
•
That recently certified copies of all qualifications referred to on your application form and cv, are submitted.
•
Applications can be handed in at the HR offices on or before the closing date.
•
Only applications that are submitted to HR directly will be considered.

External Applicants:
Please attach a copy of your most recent payslip. We regret we cannot consider any applications received without this information.
Failure to comply with the above requirements will result in your application being disqualified.
Persons with disabilities are encouraged to apply, should the applicant be successful the incumbent will be reasonably accommodated depending on the inherent requirements of the job.
All applicants are thanked in advance for showing interest however correspondences will only be entered into with the shortlisted candidates.

Closing date: 04 October 2024
CV’s to be sent to: careers@ncp.co.za
Recruitment for this position will be conducted with the intention progressing our Employment Equity policy, targets, and objectives. The Company reserves the right not to fill this position.